PLEASE NOTE: our couriers do NOT deliver to PO Boxes or parcel lockers.
Shipping time frames are an estimate only provided by the courier company. We are not responsible for any delays in shipping times.
We do not take any responsibility for any lost packages once they leave our studio but will happily assist in the investigation with the courier company.
We are not responsible for any stolen parcels once delivered, including authority to leave
Our products are made from concrete and are very fragile therefore all orders are sent at the purchasers own risk. We pack every order extremely well to prevent breakages but unfortunately on rare occasions a product may arrive broken during transit. We will happily replace any broken products with pictures provided with the shipping costs the responsibility of the customer.
Slight colour variation, air bubbles, light veining and imperfections are characteristics of concrete and are NOT a fault. Due to the handmade nature of all products no two items are identical.
Photos are an indication only of the product you will be receiving and may not be exactly as pictured.
No refunds are given for change of mind.
All orders are sent via Couriers Please or Fastway
Local Pickup from Wodonga, Victoria is available with no postage charge. Please enter the code 'PICKUP' in the discount section at checkout.
Please keep in mind when ordering that every item is handmade and at most times made to order. Please allow 3 Weeks from time of order to it being shipped, although we do endeavor to get it to you sooner. If needing your item by a specific time for a present etc please email us.